Terms of use

1. Who offers the service

O Casulo is a digital space for experiences, lessons, lives, and conversations. In these terms, “platform”, “site”, and “we” mean that operation. “You” is the person who visits the site, creates an account, buys, or uses the content.

The tax identity of the seller — name or legal name and, when there is one, CPF or CNPJ — is the one on the payment receipt and on the tax document issued for each purchase. The public name used on the site is O Casulo.

The site may show prices, descriptions, and conditions before purchase, as required by Brazilian Decree no. 7,962/2013. If something on the product page differs from the receipt, what was shown at checkout at the moment of confirmation prevails, except for an obvious system error.

2. Acceptance

These terms are the contract for using the platform and, when there is a purchase, also the conditions of that purchase, together with the experience description, the price, and the payment method shown at checkout.

If you use the site on behalf of someone else, you state that you have authority to do so. The account stays personal: access to the content cannot be shared with third parties.

If you do not agree with these terms, do not create an account, do not complete a purchase, and stop using the areas that require registration.

3. What the site offers

The platform may offer, according to what is published:

• digital experiences and programs, with video lessons, texts, and support materials;
• a student area, with access unlocked after the purchase is confirmed;
• comments on lessons;
• live broadcasts;
• scheduled conversations, when that offer is active;
• account creation, password recovery, and support about orders and access.

Each experience has the purpose, the workload, and the price described on its own page. Different experiences can be bought separately. Buying one does not include the other, unless the page says so clearly.

The content is digital. There is no shipping of a physical product, unless a future offer says otherwise before payment.

4. Who can take part

The platform is for people aged 18 or older who are able to contract under the Brazilian Civil Code. By creating an account, you state that you have that age and that capacity.

The site is not meant for children. Do not create an account for a child or send a minor’s data. If we learn of a registration made by someone under 18 without the representation required by law, the account may be closed and the data handled under the Privacy policy.

5. Account and security

To buy and open the student area, you need an account with true, complete, and current information: name, email, phone or WhatsApp, address, and password. You can review those details in the account area.

The email must be confirmed before purchase and access. Verification messages, password resets, and account notices are part of the service and do not depend on the newsletter.

The password is yours. Keep it, avoid reusing it on other services when you can, and do not give the account to someone else. Tell the platform if you suspect unauthorized access. We may ask you to change the password or suspend the session to protect the registration.

Each person should have their own account. Sharing a login, recording the screen to pass lessons on, or letting someone else watch in your place is not part of what was purchased.

6. Prices, purchase, and payment

Prices are shown in Brazilian reais unless the offer says otherwise, and they include a description of what is being bought before confirmation. Taxes, when due, follow the applicable law and the tax document of the sale.

Online purchases are processed by Stripe. The platform does not store the full card number or the security code. Stripe may refuse a transaction under its rules and those of the payment issuer.

The order unlocks access only after payment is confirmed. A reserved time or an item in the cart is not a completed purchase. Unpaid conversation reservations may expire and the time may become available again.

If a payment is disputed, refunded, or not settled after access was unlocked, the access tied to that purchase may be suspended until it is resolved.

7. Delivery of access

Access is delivered in the student area, over the internet, after payment is confirmed and the email is verified. Lessons may be released on dates or in stages when the experience is organized that way. That progressive release is part of the format and is not a delay in delivering the set that was purchased.

You need a connection, an up-to-date browser, and, for videos hosted by third parties, permission to load that player. Failures of your network, your device, or a blocked player are not a delivery failure.

Access is individual, non-transferable, and limited to the term and the experiences actually purchased. The account cannot be assigned and the access cannot be resold.

8. Withdrawal and refund

For purchases made outside a commercial establishment, over the internet, you may withdraw from the contract within 7 (seven) days, under article 49 of the Brazilian Consumer Defense Code. The period runs from confirmation of the purchase or from the unlocking of access, whichever is later.

To use that right, write to the contact at the end of this page, within the period, from the account email. Name the order you want to cancel. The platform starts the return of the amounts paid during the cooling-off period. The return is monetarily updated when the law requires it, preferably by the same payment method. How long the amount takes to appear on a statement or in an account depends on the payment operator.

After the withdrawal is accepted, access to the experience or conversation tied to that purchase ends.

After the 7 days, digital content already made available does not generate an automatic refund. A defect in the service, an undue charge, or a failure to deliver what was announced can still be claimed through the channels on this page and the means in the Consumer Defense Code.

If the scheduled conversation has already happened, the corresponding service was provided. If it has not happened and the withdrawal request is within the 7 days, the return follows the rule above.

9. Scheduled conversations

When the schedule is open, you can reserve a conversation time for the price, duration, and time zone published on the page. The time is confirmed only after payment.

A reservation that was started and not paid can be released again. If you need to cancel or reschedule a conversation that has not happened, contact the platform before the time. Rescheduling depends on another free time being available.

The conversation is a meeting of listening and guidance within the published purpose. It is not a medical appointment, a psychotherapy session, legal advice, or financial advice. Do not record the conversation or share it without permission from the people who took part.

10. Lives

Lives are broadcasts made in the area provided on the site or through a third-party video tool. Date, link, and access conditions may change for technical or scheduling reasons, with notice in the live area or by the account email when the change matters.

Taking part is voluntary. What you write or say on a live must follow the conduct rules on this page. The platform may end the participation of anyone who disrupts the broadcast.

11. Use of the content

After the purchase, and while access is active, you receive a personal, limited, non-exclusive, non-transferable, and revocable license to watch and use the content of the experience you bought, for your own study.

That license does not allow you to:

• copy, systematically download, republish, or distribute lessons, texts, images, or files;
• record the screen, the audio, or the live in order to share them;
• use the content in a class, company, church, group, or another course, paid or free;
• remove credits, marks, or notices;
• bypass access control, extract videos, or use bots to copy the site.

Personal use includes your own notes. It does not include turning the material into your own product, class, or publication.

12. Intellectual property

The mark, name, visual identity, texts, photos, videos, audio, scripts, lesson structure, and the site software belong to O Casulo or to whoever licensed that material. All rights not expressly granted on this page remain reserved.

Experience names, when used on the site, identify the offer. Using them outside the platform in a way that suggests a partnership or endorsement needs permission.

If you believe material on the site violates a right of yours, write to the contact on this page with a description of the work, the page address, and proof of ownership. The material may be removed while the case is reviewed.

13. Comments

Comments on lessons are visible to the people who operate the platform and may be seen in the context of the lesson. Do not publish sensitive data about yourself or someone else, insults, spam, advertising, or illegal content.

You keep authorship of what you write and authorize that text to be shown inside the platform for as long as the comment stays published. The platform may edit formatting, refuse, or delete comments that break these terms, without prior notice when removal is needed to protect other people.

Opinions in comments belong to the people who wrote them.

14. Conduct

By using the site, you agree to:

• give true information and keep the email reachable;
• respect other people, without harassment, discrimination, or exposure of third parties;
• not use the platform for scams, fraud, intrusion, or collection of data from other accounts;
• not interfere with the site, payments, or other people’s areas;
• follow Brazilian law, including the Consumer Defense Code, the Civil Rights Framework for the Internet, and the General Data Protection Law, as they apply to you.

15. Nature of the content

The experiences, lessons, lives, and conversations are educational and reflective. They invite you to observe your own life with more awareness. They are not a diagnosis, treatment, psychotherapy, or medical, nutritional, legal, or financial advice, and they are not a promise of a result.

Stories and examples are illustrations. What you decide to do with what you hear is yours. If you need health care, mental health care, or regulated professional guidance, look for a qualified professional. In an emergency, use local emergency services.

Results in life, relationships, work, or well-being are not guaranteed. The platform delivers the content and the space described in the offer, not a specific outcome.

16. Availability and changes

The site is offered continuously, but it may be unavailable because of maintenance, a hosting failure, an update, or an event outside the operation’s reasonable control. There is an effort to restore access and, when a long interruption affects an experience already paid for, the access period may be adjusted or another equivalent solution may be offered.

Site texts, the order of lessons, and features of the student area may be updated to correct, clarify, or improve the experience. Changes do not remove the core of what you bought: access to the experience you contracted, in the digital format that was announced.

An experience may stop being sold to new people without erasing the access of people who already bought it, while these terms and the offer period allow that access.

17. Suspension and closure

You may ask to close the account through the contact on this page. Closure does not, by itself, erase the purchase record, which may need to be kept for the time required by tax and consumer law. The Privacy policy explains that retention.

The platform may suspend or end access, telling you the reason when that is possible, if there is:

• a breach of these terms, especially sharing of an account or of content;
• fraud, an illegitimate chargeback, or abusive use;
• a risk to the safety of other people or of the site;
• a legal or official requirement.

Suspension for a violation does not refund the period already made available, without prejudice to rights that the Consumer Defense Code does not allow to be waived.

18. Third-party services

Parts of the service depend on third parties, including Stripe, the email provider, the hosting provider, Google reCAPTCHA when registration requires that check, and players such as YouTube, Vimeo, or Zoom when a lesson or live uses that embed.

Use of those services also follows their rules. The platform does not control the permanent availability of an external player. If a video stops loading because of the third party, there is an effort to replace the link or offer another way to watch the content that was purchased.

19. Responsibility

The platform is responsible for delivering access, for a faithful description of the offers, and for reasonable security of the service, within the limits of the Consumer Defense Code and the Civil Code.

Nothing on this page excludes a mandatory consumer right, including adequate information, protection against misleading advertising, responsibility for a defect in the service, and the right of withdrawal in article 49 of the CDC.

To the extent the law allows, the platform is not responsible for personal decisions made from the content, for a life result that was not promised, for unavailability caused by your connection or device, or for an act of a third party outside the operation’s reasonable control, such as a widespread Stripe or video-player failure.

You are responsible for the use of your account and for what you publish in comments or lives.

20. Communications

Operational emails — account verification, password reset, purchase confirmation, and essential notices about access — are sent because they are part of the contract.

The newsletter is sent only if you ask for it. You can withdraw that request in the message itself or through the platform contact. Leaving the newsletter does not cancel the account and does not stop operational emails.

How the data in those messages is handled is in the Privacy policy.

21. Changes to these terms

These terms may be updated to reflect a change in the service, the law, or a platform practice. The date at the top of this page shows the current version.

Changes that affect what was already bought do not reduce access already contracted, except for an adjustment required by law or the suspension described in the closure section. If the change matters to people with an account, continuing to use the site after publication counts as notice of the new version. When the law requires new consent, it will be asked for specifically.

22. Applicable law and venue

These terms are governed by the laws of the Federative Republic of Brazil, especially the Consumer Defense Code when the relationship is a consumer one, the Civil Rights Framework for the Internet, and the General Data Protection Law.

The courts of your domicile are chosen for consumer relationships, under article 101, I, of the Consumer Defense Code. Before a lawsuit, you can use the contact on this page and consumer-protection bodies, including consumidor.gov.br and the Procons.

Contact

Requests about your account, purchases, these documents, or personal data can be sent to O Casulo at no-reply@somosocasulo.com. Include your account email so the registration can be found.